Shipping and Custom

Highest quality tea deserves the anticipation.

Our shipping rate is very reasonable. We offer free shipping over $50. Otherwise, we ship anywhere in the world for $5.00.

If you live in USA, UK, Australia and Canada ...

We post within 1 to 3 business days by Airmail using Epacket. Your parcel should arrive within 1- 2 weeks.

We can provide tracking number upon request to check on the progress of your parcel.

For all other countries ...

For all other countries, we use the China Post Register Mail, which takes 3 to 5 weeks to arrive.

We can also provide tracking number upon request, but they do update very slowly.

For all other countries and using courier service

If you want a more speedy service, I will recommend our subsidized courier service that costs $12 extra. You need to add the service to your shopping cart.

This service usually uses the EMS courier that can easily cost $30 for a large parcel , that is why it is subsidized.

If you pay for the courier service, you will be given a tracking number to check on the progress of your parcel.

The service is highly secure and your parcel will arrive in 1-2 weeks.

Tracking Website

Once you get your tracking number, you can enter it into the website below to check the progress:

What happen if I don't get my parcels?

I am fully commited to your order. If your parcel do not arrive in time, you are entitled to a full refund. Please read my 60-day Guarantee.

I have run this tea shop since 2007and have always kept my promise, regardless of whether my customers like my teas.

Where are you based?

We keep our tea treasures in our Chinese warehouse, where the site's co-founder HQ lives. We believe having a warehouse near the Source is the most efficient way to distribute these treasures around.

What we do is really quite simple. Both I and HQ taste the teas. When we think we spot a star - something we think you would be extremely pleased to have - we place a large order as soon as the harvest finishes.

We pack the teas into air-tight bags; leave them in freezer until your orders come in.

Because we have total control over the sourcing process, from wholesale to storage, we have total confidence the teas will reach you in excellent condition.

How about custom and tax?

You are responsible for the custom and tax. Fortunately, they don't normally apply to small packages bought for personal use.

This is my personal understanding on how the custom tax applies, please feel free to carry out your own research:

  • If you live in the US, tea leaves are exempted from custom tax. In any case, for any international purchase (and not just tea leaves), exemption limit is 200 US dollars.

  • If you live in the UK, tea leaves are considered an essential item and therefore not subject to sales tax (VAT). They also don't attract custom charge.

  • Due to harmisation rules, the same situation applies to Europe.

  • I have also have several Australian customers. As far as I am aware, parcels are allowed through as long as they have been labeled "Camellia Sinensis".

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HM Revenue & Customs. VAT, Customs & Excise.

Sloane Fox (2006). Importing into the UK: UK and EU Import Taxes.

US Customs and Border Protection. Internet Purchases.

Canada Border Services Agency

Australian Customs Service

Chinese Tracking Service

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