Shipping and Custom

Highest quality tea deserves the anticipation.

Our shipping rate is very reasonable. It is free for order value over $50. Otherwise, your pay a flat fee of $5.00. We deliver worldwide.

If you live in USA, UK, Australia and Canada ...

We post within 1 to 3 business days by Airmail using Epacket. Your parcel should arrive within 1- 2 weeks. We provide tracking number upon request, just email us.

For all other countries ...

We use the China Post Register Mail, which takes 3 to 5 weeks to arrive. Tracking is available upon request, but they do update very slowly.

For all other countries and using courier service

If you don't live in USA, UK, Australia and Canada but want fast delivery, please use our subsidized courier service that costs $12 extra. You need to add the service to your shopping cart.

The EMS courier cost $30 easily for a large parcel but you only pay $12 extra as we have subdized the cost. You also get a tracking number to check the progress of your parcel..

The service is highly secure. Your parcel will arrive in 1-2 weeks.

Tracking Website

You can enter the tracking number into the website below to check the progress:

http://track-chinapost.com

What happen if I don't get my parcels?

I am fully commited to your order. If your parcel do not arrive in time, you are entitled to a full refund. Please read my 60-day Guarantee. I have run this tea shop since 2007 and have always kept my promise.

Where are you based?

We keep our tea treasures in our Chinese warehouse. We believe having a warehouse near the Source is the most efficient way to distribute these treasures around.

What we do is really quite simple. Both I and HQ taste the teas. When we think we spot a star - something we think you would be extremely pleased to have - we place a large order right after the harvest.

We pack the teas into air-tight bags; leave them in freezer at minus 20 degree Celcius until your orders come in.

Because we have total control over the sourcing process, from wholesale to storage, we have total confidence the teas will reach you in excellent condition.

How about custom and tax?

You are responsible for custom and tax. Fortunately, they don't normally apply to small packages bought for personal use.

This following is my understanding, please carry out your own research:

  • If you live in the US, tea leaves regardless of values are exempted from custom tax. Exemption limit is 200 US dollars for non tea items.

  • If you live in the UK, tea leaves are considered an essential item and therefore not subject to sales tax (VAT). They also don't attract custom charge.

  • I have also have several Australian customers. As far as I am aware, parcels are allowed through as long as they have been labeled "Camellia Sinensis".

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References

HM Revenue & Customs. VAT, Customs & Excise.
http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?
_nfpb=true&_pageLabel=pageLibrary_PublicNoticesAndInfoSheets&property
Type=document&columns=1&id=HMCE_CL_000118#P67_4124

Sloane Fox (2006). Importing into the UK: UK and EU Import Taxes. 
http://www.sloanefox.freeserve.co.uk/importukduty.htm

US Customs and Border Protection. Internet Purchases. 
http://www.cbp.gov/xp/cgov/import/infrequent_importer_info
/internet_purchases.xml

Canada Border Services Agency
http://www.cbsa-asfc.gc.ca/import/courier/postal/ind_duty_free-e.html#value

Australian Customs Service
http://www.customs.gov.au/site/page.cfm?u=5549

Chinese Tracking Service
http://intmail.183.com.cn/itemstatus_en.jsp

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