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If it hasn't arrived within 10 minutes, then 

  • Either you have entered your email address incorrectly

  • Or your mail service is filtering out my email by mistake!

That would mean I won't be able to reply back to you.

If there was a typo, please press the Back button and re-send the message.

If you are happy and there was no typo, please read on.


Are you using Yahoo! Mail, Hotmail, Gmail or other Web mail?

Check your Bulk, Junk or Spam folder respectively.

If you find an email there from, click to indicate that it is not bulk, junk or spam. The same type of process works for all major Web email services (except AOL).

Hotmail: Click the Options link on the main menu tabs, then Safe List. Add to the Safe List.

Yahoo!: Click Mail Options > Filters > Add Filter and add

Email Software

Are you using Outlook, Eudora or other email software?

You may not receive the email you want if it has been filtered out by your mail service before they deliver it to you. This may not be as easy to resolve as Web email. But here is what I recommend...

AOL (   Log into your AOL/AIM Webmail Account and add to your Address Book.

Click the Add Address button to add to your "People I Know" list.

Check AOL's help for additional details, if required. You could also indicate "not spam" in AOL's Webmail.

Other ISPs (ex.,,,,,,

They intentionally are impossible to reach. They don't want to argue. 

Either use their Web email to indicate that mail from is not spam or switch to Gmail or Yahoo! Mail (the most reliable mail delivery systems).

All Else Fail?

Email me at julian(at)

Sorry that I have to bother you like this, but it is really the spammers who are to blame.

Thank you for taking the time.

Best regards

Julian Tai

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The definitive guide to Gourmet Tea and healthy drinks
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